At our store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a simple and transparent return policy.
1. Return Eligibility
Customers may request a return within 7 days of receiving the product. To be eligible for a return, the product must meet the following conditions:
- The item must be unused and in the same condition as received.
- The product must be returned in the original packaging.
- All tags, labels, and accessories must be intact and included.
- The item must not show any signs of damage, wear, or alteration.
Returns that do not meet these conditions may not be accepted.
2. Non-Returnable Items
Certain types of items cannot be returned, including:
- Products that have been used or damaged by the customer
- Items with missing tags or packaging
- Final sale or clearance products (if applicable)
- Customized or personalized products
3. Return Request Process
To initiate a return, please follow these steps:
- Contact our customer support team within 7 days of delivery.
- Provide your order number and reason for return.
- Our support team will guide you through the return instructions.
- After approval, ship the product back to the provided return address.
4. Inspection & Approval
Once we receive the returned item, our team will inspect the product to ensure it meets the return conditions. If the return is approved, we will proceed with the refund or replacement process.
5. Refund Process
After approval of the return:
- Refunds will be processed to the original payment method used during purchase.
- The refund may take 5–7 business days to reflect in your account depending on your payment provider.
6. Exchange (If Applicable)
If you received a defective or incorrect item, we will arrange a replacement or exchange at no additional cost.
7. Shipping Costs
- Customers may be responsible for return shipping charges unless the product is defective or incorrect.
- Shipping fees paid during purchase are non-refundable.
8. Contact Us
If you have any questions about our return policy, please contact our support team:
Email: twinkledoda13@gmail.com
Customer Support: Available Monday – Saturday